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Request to change your phone number

Your phone number is used to secure your online accounts. To protect you, it takes a few days to approve your new number. Before you start the process, review the checklist below, you might be able to avoid this delay.

  • Have access to your old phone number? Install Authy on another device.

  • Having problems receiving SMS 2FA messages? Don't change your number.

  • Is Authy installed on another device? Change your number within the app.

  • Waiting on a replacement phone or returning to your home country within the week? Please wait.

If none of the options apply, please click Continue.

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Phone change request

Start phone number change

To protect your account, this can take between 2 - 4 days.
We may also ask you for more information during this process.

If you are unsure, please click BACK to review your options.

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Phone change request

Existing apps detected

We've detected you have the Authy app already installed. Open Authy and go to
Settings -> My Account. Select your old phone number and change it yourself immediately.

Ios app
Android app
Desktop app

Phone change request

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Access your email to start the phone change

Thank you for submitting a request to change the phone number on your account.

Phone change request

ERROR: A request to change this phone number is already in progress.

Sorry but there is already a request to change that number. If you didn't start this request, please contact us at support@authy.com