Recovery requests take 24 hours to review to protect your account.
Backup password/key can't be recovered or reset with this request.
Any existing Authy apps will no longer work, but you will be able to install a new one.
This recovery process will retain all backed up 2FA accounts. But if you had added a token to Authy, and didn't back it up, it will be lost.
If you have access to your Authy account, you don't need a recovery request. Check our Help Center to find help with any other issue you're facing.