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2FA Account Recovery

If you no longer have access to your devices with Authy installed and cannot install a new app, please use this form to recover your account.

If the phone number on your 2fa account has changed, click here.

  • Recovering your account will disable existing Authy apps and allow you to install a new app.
  • If you backup your 2FA data to our service, that data will remain intact.
  • We review all requests over a 24 hour period. Please be patient, this is done to ensure your account is secure.

If you have added any 2fa accounts to authy and do not have backups set, you will lose those 2fa accounts. We can't recover that data if it was never backed up to our service.